Terms and Conditions

1. Sosnovy Bor Inn is considered to be for temporary residence.

2. Sosnovy Bor Inn provides 24-hour service.

3. Standard check-out time is 12 noon (MSK).

4. When checking in, the Guest fills in hotel registration form.

5. Accommodation Charges as stated in the preceding rules shall be paid at the Reception at the time of the Guest’s departure according to the Inn Terms and Conditions. In case late check-in for less than 24 hours, the Guest makes the payment in the amount of 100% of the room cost. The Inn requires an advance payment from the Guest upon conclusion of the contract.

6. Once the booking is made in advance, the Guest may make a non-cash/cash payment. In case of being late for more than one day the booking is considered not to be valid.

7. Once you make the booking at reception, you will be given a receipt and VAT invoice.

8. Check-in time: 2 p. m (Moscow time) Early check-in is subject to room availability during time of arrival.

9. All guests are charged for extra beds according to the Sosnovy Bor Price list.

10. At the time of check-in, Guests are required to confirm their identity by providing their passport. Provided the Guest agrees upon the Sosnovy Bor Terms and Conditions, the booking confirmation is considered to be valid.

11. Check-out time: 12 noon. Extension of stay is available unless the hotel room is not booked. The Guest might be given another hotel room provided it is vacated prior to this time.

12. If you extend the staying for one night, the following additional charges will be applied to your account and will be payable by you on check-out:

  • if you check out between 12:00 noon and 6 p.m;
  • if you check-out between 6 p.m and midnight, a surcharge of 50% of fully daily rate;
  • if you check-out after midnight, a charge equivalent to the fully daily rate which applies to your booking.

13. Upon the Guest’s request visitors can access the inn from 8 a.m till 11 p.m provided they have ID for inspection (f. ex. ID card, passport or driving licence).

14. Towels, bedding sets and toiletries are changed once in two days.

15. The price for the rent shall cover:

  • Satellite TV (30 channels)
  • Using the room facilities
  • Wake-up service
  • Ironing room facilities
  • First-aid kit available
  • Taxi service
  • Ambulance call
  • Safe for valuables (in manager’s room)
  • Telephone facilities
  • toothbrush, toothpaste, clothing sponge
  • For temporary use: bathrobe, hair-dryer, slippers, shoehorn, clothing brush
  • 3 types of breakfast
  • 24-hour room service
  • Stay in hotel room

16. Extra services may be provided according to the Price List which is kept at reception or in room.

17. The Guests are obliged to:

  • respect the Sosnovy Bor Inn rules
  • preserve the peace and quiet in the building, not to disturb other residents
  • adhere to the principles of hygiene, cleanliness
  • avoid any possibility of infection occurrence in the room
  • to act in such a way not to cause fire occurrence in the inn
  • in case of of fire the Guest must immediately call for any staff member
  • make payments for all used services and hotel accommodation in time and in full
  • When leaving their rooms, the hotel guests are obliged to close the doors and windows, to turn off the taps and to hand in the key to reception
  • The guests are liable for any loss or damage caused to property and will be obliged to pay for any such damages

18. The Guests are not allowed to:

  • have unauthorized people in the room in guest’s absence, give them room key
  • keep pets (birds, reptiles) in the room
  • take the room key out of inn
  • keep flammable substances, weapons, chemicals, hydrargyrum in the room
  • use electrical appliances, install microphone-earphone devices, fax machines etc. without permission
  • smoke in the room, charges will apply according to the Price List
  • pollute inn territory. There are dustbins and ashtrays available throughout the territory. Sosnovy Bor Inn is entitled to charge the Guest according to the Price List
  • readjust TV
  • move the furniture in/out of the room

19. In case of smoke, fire, flood, or any other cases of rules violation Sosnovy Bor Inn reserves the right to randomly visit the room without guest’s awareness.

20. Sosnovy Bor Inn is not liable for any loss of money, any other valuables, securities, phone cards, jewellery, unless they are put in the safe

21. Sosnovy Bor Inn reserves the right to terminate the agreement or cancel the extension of stay if the Guest has failed to make the required pre-payment detailed above or has otherwise failed in any material respect to comply with the terms of this Agreement.

22. The Guest may ask inn manager for Sosnovy Bor Inn feedback (except for Guests under alcohol influence). Complaints and demands are dealt with as soon as possible.

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